We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Flip Refurb (collectively “Flip Refurb”, “we”, “our”, “us”), operated under the registered business Flip Rentals, collects, uses, shares, or otherwise processes your personal information through the Flip Refurb website, mobile site, or any other digital platform (hereinafter referred to as the “Platform”).

By visiting the Platform, providing your information, or availing of our products or services, you expressly agree to be bound by the terms of this Privacy Policy, our Terms of Use, and applicable service or product terms and conditions. If you do not agree, please do not access or use our Platform.

1. Collection of Your Information

When you use our Platform, we may collect and store information related to your buying behavior, preferences, and other information that you voluntarily provide. This information helps us conduct internal research on user demographics, interests, and behavior to better understand, protect, and serve our users. Such data is analyzed on an aggregated basis.

We may collect personal information including but not limited to:

• Name

• Phone number

• Email address

• Delivery address

• Payment-related details (processed via secure payment gateways)

You may browse certain sections of the Platform without registration; however, placing an order or accessing specific services may require you to provide personal information.

If you choose to contact us, leave feedback, submit reviews, or communicate with us through messages, emails, or other channels, we may retain such information to resolve disputes, provide customer support, and improve our services as permitted by law.

2. Use of Your Information

We use your personal information to:

• Process and deliver orders for refurbished or renewed laptops

• Provide customer support and warranty services

• Resolve disputes and troubleshoot issues

• Improve our products, services, and user experience

• Inform you about offers, updates, products, and services

• Detect, prevent, and protect against fraud or misuse

• Enforce our terms and conditions

We may analyze demographic and profile data to continuously improve our offerings. Your IP address may be used to help diagnose server issues, administer the Platform, and gather broad demographic information.

3. Cookies

We use cookies and similar technologies on certain pages of the Platform to analyze website traffic, measure promotional effectiveness, and enhance user experience.

Cookies are small files placed on your device that help us provide our services efficiently. Cookies do not contain personal information. Most cookies are session-based and are automatically deleted after you close your browser.

You may choose to disable cookies through your browser settings; however, doing so may limit certain features of the Platform.

We may also use third-party cookies (such as analytics tools) to better understand how users interact with our Platform. Flip Refurb does not control cookies placed by third-party services.

4. Security Precautions

We maintain reasonable physical, electronic, and procedural safeguards to protect your personal information. Access to your data is limited to authorized personnel only.

While we strive to protect your information, users acknowledge that data transmission over the internet carries inherent risks and cannot be guaranteed to be 100% secure. Users are responsible for maintaining the confidentiality of their account credentials.

5. Choice / Opt-Out

We provide users the option to opt out of non-essential communications such as promotional messages. You may opt out by contacting us directly or following unsubscribe instructions shared in our communications.

Transactional and service-related communications may still be sent as they are necessary for order fulfillment and support.

6. Children’s Information

Flip Refurb does not knowingly collect personal information from children under the age of 18. Use of the Platform is permitted only to individuals who can form a legally binding contract under the Indian Contract Act, 1872. Minors must use the Platform under the supervision of a parent or legal guardian.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required under applicable laws. We may retain certain data for fraud prevention, legal compliance, or legitimate business purposes. Anonymized data may be retained for analytical and research purposes.

8. Your Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal information in accordance with this Privacy Policy.

You also consent to being contacted by Flip Refurb via phone calls, SMS, emails, or messaging applications for order-related, service-related, or support-related communication.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will be effective immediately upon posting.

10. Queries & Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or the use of your personal information, please contact us through the Contact Us section of our Platform.

Flip Refurb
Registered Business: Flip Rentals
Location: Gurgaon | Delhi NCR
Support: 24/7 Available